All books are shipped using USPS Media Mail. UPS/FedEx/DHL may hand-off the package, but the last mile is always USPS. Therefore, the address provided to BooksCloud must be an address USPS will deliver to. These are the best practices to maximize the chance your orders will be properly delivered. In Shopify Admin, go to Settings on the bottom left, then click Checkout. Then, select Validate shipping address: Then, update your checkout page to tell your customers to use an address that USPS will deliver to. Right below the Address collection preferences section, there is a Checkout language section, click Edit checkout content. This button will take you to the Theme Content page. From here you will be able to make changes to these two lines on your checkout page: We suggest you change this: to this: To make this change, search for "delivery" (without quotes). The scroll down to the Delivery title section: You might change it to something like this: You might also change this: to this: To make this change, search for "address1" (that is address with the number 1, without quotes). Then you will find this section on top: You might change it to something like this: If books are sent to addresses that USPS won't deliver to, if/when they are returned to sender, they do not always make it back to our fulfillment center. We can only provide a refund for books that make it back to our fulfillment center in the same condition that they were sent out. It is your responsibility to make sure the address that BooksCloud is provided is correct and is USPS-compliant. There are apps that verify addresses are USPS-compliant. But we do not recommend any app in particular.

The simple answer is, COMPLY with the DMCA Takedown Notice and remove the book from your store. And DO NOT file a Counter-Notice under any circumstances. The long answer: We respect the intellectual property rights of others and take care to ensure that we abide by all intellectual property laws. As should you. If you receive a Digital Millennium Copyright Act (DMCA) takedown notice, follow these steps: Click the link to view the products that Shopify will be removing. Copy the SKU and the Title of the products that are being removed. If you can, take a screenshot of the page where the original link from the email takes you. This is the list of the products Shopify is removing. Forward us the DMCA takedown notice with the SKU, Titles of the products that are the subject of the notice and the screenshot of the list of the products Shopify is removing to [email protected] so that we may remove the offending material from BooksCloud. DO NOT file a counter-notice. This opens you up to being sued in federal court, even if you have taken down the offending material. If you did file a counter-notice for any reason, immediately reach out to Shopify via their help chat AND via their email: [email protected] and ask them the withdraw the counter-notice. Provide the ticket ID that is on the bottom of the counter-notice and explain to them that the offending material will not be put up again. The reason to withdraw the counter-notice is to make it less likely that you will be sued by a intellectual property law firm. As innocent as you are and may feel, there are intellectual property law firms that seek to scare people into settling for large amounts of money through the DMCA. This is the reason for their existence. The counter-notice opens you up to their threats of litigation. Simply comply with the DMCA notice and remove the offending books and DO NOT FILE A COUNTER-NOTICE. We strive to make sure that every single book in our system is within copyright. Sometimes, bad actors use print on demand services to publish books that get automatically pushed into our system as well as tens of thousands of other systems around the world. The problem is that print on demand publishing is growing very quickly. Even to the point that the largest publishers in the world have print on demand publishing. It is a convenient way to take less risk printing a book that they do not know will do well, for them to hold less stock or to fill gaps in their stock. And we cannot know when any publisher is putting copyrighted material up when they do not own the copyright. Usually, they don't even know. So, the best we can do is remove the books, if they appear. BooksCloud, and splitShops, Inc. may not be held responsible if you are sued for having content on your website that violates the DMCA. It is your responsibility to remove the content as soon as you are made aware of this content and to NOT file a counter-notice under any circumstances. If we receive a DMCA takedown notice, we will comply immediately, and delete the book(s) from our systems and delete the book(s) from your store immediately.

BooksCloud ships to USPS compliant addresses in the United States. This includes: all 50 US States APO (Army Post Office-US Army and US Air Force) military addresses FPO (Fleet Post Office- US Navy and US Marines Corps) military addresses US Territories, including: American Samoa Guam Northern Mariana Islands Micronesia Puerto Rico US Virgin Islands Marshall Islands Palau Minor Island To help ensure that orders only get placed for shipment to the United States, when we sync books to your store we set the Market as United States: Please do not change this setting. We do not ship internationally.

24 hours after each order is placed, it is automatically submitted for fulfillment. Your card is charged right before the order goes to fulfillment. Except, on each order's page, you can - Submit an order immediately. You will get charged immediately and the order will be sent to fulfillment for processing. - Set an order to On Hold status. When an order is placed On Hold, it will not be placed until you return to the page and Submit the Order. - Set an order as Cancelled. That will irrevocable cancel the order. If you want to submit the order after you have cancelled it, you will need to place the order on your store and mark it as paid so it will sync with BooksCloud.

Many books ship within 2 days of going to fulfillment. Please keep in mind that orders wait for fulfillment for 24 hours in case there is an address change or cancellation. Some books are printed on demand. Printing and shipping can take a minimum of 4 days. During peak times and unseasonable weather it can take up to 12 days to ship, but this is rare. Once orders are submitted they cannot be cancelled despite the delay in printing them. It is hard to know what books are printed on demand because even the largest publishers print their most popular books on demand if their on-hand stock runs low.

BooksCloud is a wholesale books-on-demand company, which means that all products are shipped on demand. Additionally, some products are produced only once ordered. This means means that returns and exchanges are not supported if your customer ordered the wrong book, shipped to the wrong address or simply changed their mind. However, in case of a damaged product or a manufacturing error, BooksCloud offers a free replacement or a refund if you contact us within 14 days of product delivery. Please get in touch with our team using the contact form and provide clear photos showing the issue. If there’s an issue affecting multiple of the same products, an additional photo of all affected items visible in one frame will be required for confirmation purposes. In case of an unsuccessful delivery to the correct address, 15 days tracking has shown no movement, you can opt for either a reshipment to the same address or a partial refund.

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We are constantly adding new books to BooksCloud. Most of the time, we add them on the week of their release. If you want to know when a specific book will be added, please email us.

No, using the BooksCloud platform is free of charge. You can integrate Shopify and publish as many books in your store as you want.

You only pay for the cost of books you sell and shipping when you have sold a book in your store.

No. BooksCloud and our publishers keep stock of the books. We ship them upon your customer's order directly to your customer.

Your store will be integrated with BooksCloud through our BooksCloud app. When an order is placed in your store, the app will tell us that your customer ordered a book. We will charge you for the book plus shipping. Then we will pick, pack and ship the book to your customer.