All books are shipped using USPS Media Mail. UPS/FedEx/DHL may hand-off the package, but the last mile is always USPS.
Therefore, the address provided to BooksCloud must be an address USPS will deliver to.
To check an individual address to see if it is USPS-compliant, you can put it into the USPS Zip Code checker: https://tools.usps.com/zip-code-lookup.htm?byaddress
If you get an error like this, it is not USPS-compliant:
Or it may also not be USPS-compliant if the address is incomplete and you get a response like this:
Best Practices
These are the best practices to maximize the chance your orders will be properly delivered.
In Shopify Admin, go to Settings on the bottom left, then click Checkout. Then, in the Advanced preferences > Address collection, select Validate shipping address:
Then, update your checkout page to tell your customers to use an address that USPS will deliver to.
Right above the Address collection preferences section, there is a Checkout language section, click Edit checkout content.
This button will take you to the Theme Content page. From here you will be able to make changes to these two lines on your checkout page:
We suggest you change this:
to this:
To make this change, scroll to the right to Checkout & system, then search for "delivery" (without quotes). Then scroll down to the Checkout shipping section for Delivery title:
You might change it to something like this:
You might also change this:
to this:
To make this change, search for "address1" (that is address with the number 1, without quotes). Then you will find this section on top:
You might change it to something like this:
If books are sent to addresses that USPS won't deliver to, if/when they are returned to sender, they do not always make it back to our fulfillment center. We can only provide a refund for books that make it back to our fulfillment center in the same condition that they were sent out.
It is your responsibility to make sure the address that BooksCloud is provided is correct and is USPS-compliant. There are apps that verify addresses are USPS-compliant. But we do not recommend any app in particular.